Jugaad! In Other Words Bodge It And Scarper!

India gets to you with its beauty, its people and the chaos! It gets you in ways that you could never expect. On the other hand, I have found myself more frustrated here than perhaps anywhere else I have ever been.

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Note the shelf with no lip!

The washing machine fell off its shelf a few days ago – yes shelf! Why? Because the company who built this apartment block insisted the shelf – 4 foot off the ground – was safe for a heavy as hell washing machine. Shock and awe, one morning I heard a bang so loud that I jumped to my feet and sprinted to the dry balcony! I was met by a washing machine on its side and a spray of water to challenge any Icelandic geyser! Surprise, surprise the washing machine had fallen off! Since then I have discovered that lots of people are worried about how their washing machines move in this and other apartment blocks and that at least four have fallen off in an identical development before mine did!

01971d8cc71a420c5e880be3220c4748Now once again there is a battle; once again I am losing access to my own time; once again I spend all day at home not being able to deal with things and get things done because some bureaucratic shit (excuse the language but I expect everyone one lives in or has ever lived in India will forgive me!) has to happen first! In all the years I have lived in rented accommodation, I haven’t had as many issue as I have right now and this is meant to be high calibre, aspirational housing!

Mix that in with the power and influence game that is being played and it gets even more frustrating. The company who found us our apartment won’t blame the real people responsible – the developers, because they want to place more people into their developments because for every rental agreement they get at least a months rent and have priority over many of the developers apartment rentals.

That relationship, therefore, is far more important than ours because they’e made ethics-2their money off us so now they can move on. Consequently, it seems they are raising a complaint against the washing company that installed the machine. This is despite the fact that the company argued for more than 30 minutes that to place it on the shelf was quite simply dangerous. They eventually agreed only because I was eventually convinced, oh my newbie in India innocence, by the smiles and guarantees from the developers that it was safe! Idiot! I have argued that to do this is morally as wrong as it can get, that responsibility for this situation lies solely with the developers but no, I am wrong! Why? That never quite seems to be answered unless it is with meaningless platitudes.

This is just typical India – on the surface all is well and full of smiles – underneath however is a bodge job – misjudged and ill thought out. It is a platitude filled land. You say or do what you have to do to be able to get away with it and then you get the ‘hell out of Dodge!’ and whatever you do – don’t look back to check to make sure Dodge isn’t on fire – if it was, it wouldn’t be your responsibility, that’s for certain!

I love India – possibly, I have even fallen in love with India. India however is like the lover who makes you float upon clouds of joy and happiness only then to thump you around the face after a few too many glasses of wine. Allow yourself to get comfortable and a little bit confident here and something will always come your way that tries to break you!

Frustration builds up here at all the little half completed jobs or bodge job completions. There is actually a word for it in India – jugaad! Yes, they have a word that clearly recognises the Indian ability to not quite finish a job right or just to make it look on the surface all right!

Hilariously, when speaking in the past tense, my Hindi teacher tells me that most people speak in the Passive Voice e.g. Active voice – I built the wardrobe. Passive voice – The wardrobe was built by me. By using the active voice like in English, you are taking responsibility for the action, the person doing the action is more important than the action itself. In English, we usually only use the passive voice when the subject is not important only the object, for example in a report or a scientific experiment. In this case we normally omit the actor, ‘by me’ as the outcome or the c3IHv9bprocess is all you care about.

The grammar is exactly the same in Hindi but rather than use it in quite specific circumstances, people use it nearly all the time when speaking about the past. So therefore if you say, ‘John was collected from reception by me’, you are also saying, if John wasn’t meant to have been collected well its just not my fault!’ Culturally in-built grammatical responsibility avoidance! I laughed the day I heard that – as it was also the day that everyone had refused to take responsibility for their own actions in relation to our washing machine!

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Rangoli – a beautiful traditional sand art done outside of your door.

There are exceptions though – there are those who reject Jugaad and find the results of it equally as frustrating as myself and my husband do. For example the lovely lady, Marina who every week does rangoli for me outside me door. She is inspirational in her approach to simply living. They are exceptions however. Some of the guys my husband works with are these exceptions but on the other hand he shockingly realised that he had fundamentally altered the way his department works because he had assumed that the people in charge of completing certain elements of a project were well – responsible for completing that element of the project!

He outrageously assumed as a result that they then had a responsibility for making sure it came in on time and in budget. That assumption apparently left a whole room staggered and concerned that they would have to change the way they worked! Why would you be responsible for the element of a project that your team was solely working on? Crazy eh!

We have been in India now for more than 2 months and I guess we are beginning to move out of the honeymoon period, we are beginning to get an understanding of how the society we are living in works. Thus, we are beginning to see the fundamental cracks in society rather than just assuming that our own individual frustrations were isolated incidences. It is a hard dichotomy to get your head around – the reality of living in India but also just how warm and welcoming everyone is to you. Somehow you imagine that a people who do not consider completing things as promised, on time and to a high standard would therefore also be a mean hearted, selfish people but Indians are not like that. Indians are extremely warm hearted, caring and kind people. It is odd!

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Lovely garland maker who insisted he gave me a carnation after I took this picture!
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The sweetest little girl in the world with such an adorable smile.

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How do you feel about this topic? Do any of its ideas resonate with you? I'd love to know your thoughts! K

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